Privacy Statement

12.1 T&L Wholesale take privacy seriously.  We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. That’s why we’ve developed this Privacy Notice which:

  • sets out the types of personal data that we collect
  • explains how and why we collect and use your personal data
  • explains when and why we will share personal data with other organisations
  • explains the rights and choices you have when it comes to your personal data

To use our services, customers must be a business, trader or other organisation who use our services for the purpose of that business or enterprise and not for personal use. Using our services means being a registered customer of T&L Wholesale and customers are required to complete and sign a form acknowledging the companies’ terms & conditions when opening an account.

When you register as a customer of T&L Wholesale we may collect:

  • Your personal details, including the name of the proposed account holder, your business and home address, email addresses, phone numbers and title.
  • The names and telephone numbers of additional colleagues.
  • You will be given an account number which identifies your customer account and used by us.
  • Trading names, including proof of trading address and sales information will also be captured.
  • CCTV images of you may be captured if you visit our premises.

In addition to the above, if you shop with us online via our website we may collect:

  • Information about your purchases (for example, what you have ordered and what time you ordered it)
  • Google analytics information regarding URL, Java and flash enabling, and other browser information;
  • Information about your online browsing behaviour on our Websites and information about when you click on one of our adverts (including those shown on other organisations’ websites)
  • Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers); and
  • Location information based on IP address and language
  • Your password for your online account will be provided by us

We may also collect additional information from customers’ who apply for a credit facility on their account:

  • The bank account details from which payment will be made
  • Your credit history and other financial information either via credit searches you have authorised as part of your application.

We record and store data on our computer system of all transactions including goods ordered, payment method, credits and complaints, with all times and dates logged.

When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:

  • Personal data you provide about yourself anytime you contact us about our Services including by phone, email or post or when you speak with us through social media
  • Details of the emails and other digital communications we send to you that you open, including any links in them that you click on

12.2 Other sources of personal data

We may also use personal data from other sources, such as specialist companies that supply information.

We may also obtain personal information from credit or reference agencies, the Land Registry and Companies House in respect of any credit applications or where other guarantees are required.

12.3 Members of the Public

From time to time we may be contacted by individuals who are not the account holder or card holder.

In those circumstances we will gather sufficient information to address the query or issue (such as name, address and contact details). In some cases we may need to pass that information on to a third party, such as a supplier (in the event of a product related query) or a third party advisor in order to address the matter in question. Any information obtained will be processed purely for the purpose of the single issue or query raised and will be deleted once the matter has been closed.

12.4 How and why we use personal data

This section explains in detail how and why we use personal data.

We use your personal data to ensure we can deliver our Services to you as follows:

  • Manage the account(s) you hold with us
  • Process your orders and refunds
  • Provide our suppliers with sales data to gain extra support
  • Deliver goods to your premises
  • Communicate with you about your account or the services required
  • Produce invoices and statements and make them available on line for you
  • Consider any application for credit
  • Maintain your credit account
  • Communicate with you in emergencies or in relation to a product recall
  • CCTV images are obtained to ensure security and safety

We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy and to help you with any orders and refunds you may request. Processing your data in this way is necessary to enable us to fulfil our obligations to you as your supplier.

12.5 Personalise your customer experience

On our website we may use your online browsing behaviour as well as your order history to help us better understand you as a customer and provide you with personalised offers and services.

Looking at your browsing behaviour and ordering allows us to personalise our offers and services for you – such as allowing you to place the same order again and to personalise communications to your business type and local area. This helps us meet your needs as a customer. We can then provide you with relevant marketing communications (including by email, phone, post and text where permitted), relating to our products and services, and those of our suppliers. We may also measure the effectiveness of our marketing communications.

We want to ensure that we provide you with marketing communications, including online advertising, that are relevant to your business needs.

12.6 Changing your preferences

You can state your marketing preferences when you register with us as a customer and can change these at any time after that by notifying us either by contacting our office, or by unsubscribing to an email.

12.7 Sharing personal data with Third Parties and Service Providers

This section explains how and why we share personal data with third parties and Service Providers.

When we share personal data with these companies, we require them to keep it safe.

12.8 Third Parties

We work with a number of Third Parties who –

  • sell products through our services, for example our suppliers
  • offer products, services that may be of interest to you and your business or organisation.

In the main we will share only anonymised aggregated data with suppliers. However in some circumstances we may also share personal data to enable those suppliers to deliver their services such as:

  • We may share information with suppliers in order to verify purchasing habits, promotional success and range compliance with a view to obtaining benefits which can be passed on to those customers.
  • Enable those Third Parties to market their goods and services to you in accordance with your marketing preferences.

12.9 Service Providers

We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing and combining data, processing payments and credit checking. We only share personal data necessary to enable our Service Providers to provide their services.

12.10 Sharing personal data with other organisations

This section explains how and why we share personal data with other organisations.

We may share personal data with other organisations in the following circumstances:

  • if the law or a public authority says we must share the personal data;
  • if we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk);
  • to an organisation we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you to. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us;
  • to any other successors in title to our business.

12.11 How we protect personal data

We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.

  • We use computer safeguards such as firewalls, data encryption, a private network and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.
  • We protect the security of your information, while it is being transmitted to Third Party Suppliers and Service Providers, using secure Peer to Peer Encryption (P2PE), Virtual Private Networks (VPN) or Transport Layer Security (TLS)

We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

When we send any data to any third party we will take steps to ensure the safety of your data.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. We will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Notice.

12.12 Marketing and Market Research

This section explains the choices you have when it comes to receiving marketing communications and taking part in market research.

We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, on the phone or in writing at any time.

We also like to hear your views to help us to improve our Services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.

We will also give your details to carefully selected third parties to enable them to contact you about goods and service they offer which may be of interest to you and your business.

12.13 Cookies and Similar Technologies

We use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalise and improve your customer experience as you use our Websites and Mobile Apps and to provide you with relevant online advertising. This section provides more information about Cookies, including how we use them and how you can exercise your choices about our use of Cookies.

12.14 How we use Cookies

Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device.

Cookies help us to provide important features and functionality on our Websites and Mobile App, and we use them to improve your customer experience. For example, we use Cookies to do the following:

12.15 Improve the way our Websites work

Cookies allow us to improve the way our Websites and Mobile Apps work so that we can personalise your experience and allow you to use many of their useful features.

For example, we use Cookies so we can remember your preferences and the contents of your shopping basket when you return to our Websites and Mobile App.

12.16 Improve the performance of our Websites

Cookies can help us to understand how our Websites and Mobile App are being used, for example, by telling us if you get an error messages as you browse.

These Cookies collect data that is mostly aggregated and anonymous.

12.17 Deliver relevant online advertising

We use Cookies to help us deliver online advertising that we believe is most relevant to you on our Websites and other organisations’ websites.

Cookies used for this purpose are often placed on our Websites by other organisations, and always with our permission. These Cookies may collect information about your online behaviour, such as your IP address, the website you arrived from and information about your purchase history or the content of your shopping basket. This means that you may see our adverts on our Websites and on other organisations’ websites. You may also see adverts for other organisations on our Websites.

12.18 Measuring the effectiveness of our marketing communications, including online advertising

Cookies can tell us if you have seen a specific advert or message, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert.

We also use Cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent you

You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device. You can find more detailed information about how you can manage Cookies at the All About Cookies and Your Online Choices websites.

If you choose to disable some or all Cookies, you may not be able to make full use of our Website.

12.19 Your Rights

Under the General Data Protection Regulation, you have the right to see the personal data we hold about you. This is called a Subject Access Request.

If you would like a copy of the personal data we hold about you, please contact us either by email or in writing.

We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details are incorrect, please let us know and we will amend them.